Refund policy

Amelia London return and refund policy

At Amelia London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully crafted to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No refunds for clearance items Items purchased during clearance sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.

Return costs Customers are responsible for return shipping costs. Amelia London does not refund return shipping costs and is not liable for costs incurred during the return process.

Deadline for return notification Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this deadline to be eligible for a return.

Exchanges of sale products Sale items cannot be exchanged, even in case of incorrect sizing. Make sure you choose the right size before making a purchase.

100% guarantee on defective items We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process To initiate a return, please email info@amelialondon.co.uk. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to ensure proper processing of your request.

Conclusion Amelia London is committed to ensuring the satisfaction of its customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service team at info@amelialondon.co.uk.